Payment Due Dates and Late Fees

1. Bills will be mailed around the 13th of each even numbered month and is due upon receipt. If payment is not made within 45 days, the account will become delinquent. For your convenience, a “Payment Drop Box” is located next to the door of the Water Company.

2. Reminder notices will be mailed on the 46th day after the bills are mailed.

3 . Seven to ten days later, a DOOR TAG will be hung and an ADDITIONAL $35.00 FEE WILL BE CHARGED.

4. Five business days after the door tag is hung, if the account remains unpaid, the service will be disconnected and an ADDITIONAL $50.00 FEE WILL BE CHARGED. The balance must be paid in full before service will be resumed.

The above dates are approximate and may vary due to weekends and holidays. The late charges are also subject to change. Collection can be expensive. It is felt that those who pay promptly should not bear the additional expense incurred in collection.


Returned Checks

In 1991, the Board of Directors established the following “Return Check Procedure.”

Any check returned will AUTOMATICALLY have a service charge applied to it.
The service charge will be as follows:

First returned check $30.50 service charge
Second returned check $51.25 service charge
Third returned check $51.25 and bills must be
paid by cash for one [1] year

A phone call and/or door tag will be initiated. You have 72 hours to bring into the office CASH, MONEY ORDER OR CASHIER’S CHECK or service will be disconnected.

If, for any reason, your water needs to be turned off at the meter, please call us! We will be happy to come out at any time, 24 hours a day, seven days a week, at no charge to you.

The turn-off valve requires a special tool and the valve can be easily damaged if the wrong tool is used. If you use the wrong tool and damage the turn-off valve, your account will be charged for the cost of the repairs.

So please remember – just call us at (909) 825-4128 and we’ll take care of the rest.

All concerned wish to thank you.