Payment Due Dates and Late Fees
1. Bills will be mailed on the 13th of each even numbered month and will become delinquent if payment is not IN OUR OFFICE on the 3rd day of the following month. For your convenience, a “Payment Drop Box” is located in the parking lot of the Water Company.
2. Reminder notices will be mailed on the 4th of the month.
3 . Seven days later, approximately the 11th, a DOOR TAG will be hung and an ADDITIONAL $35.00 FEE WILL BE CHARGED.
4. On the second business day after the door tag is hung, if the account remains unpaid, the service will be disconnected and an ADDITIONAL $75.00 FEE WILL BE CHARGED. The balance must be paid in full before service will be resumed.
The above dates are approximate and may vary due to weekends and holidays. The late charges are also subject to change. Collection can be expensive. It is felt that those who pay promptly should not bear the additional expense incurred in collection.
Special Pay Arrangements
All customers will be given three “Special Pay” arrangements in a twelve-month period. You will be asked to give a specific date that the payment will be made. The payment must be in our hands before close of business on the day specified or the water service will be turned off and an additional reconnection charge of $75.00 will be added to your account. If this occurs, the entire balance, including the reconnection fee, must be paid prior to the water service being turned back on.
Note: Special Pay arrangements can only be carried to the last day of the non-billing (odd) month.
In 1991, the Board of Directors established the following “Return Check Procedure.”
Any check returned will AUTOMATICALLY have a service charge applied to it.
The service charge will be as follows:
|First returned check||$28.10 service charge|
|Second returned check||$46.90 service charge|
|Third returned check||$46.90 and bills must be
paid by cash for one  year
A phone call and/or door tag will be initiated. You have 72 hours to bring into the office CASH, MONEY ORDER OR CASHIER’S CHECK or service will be disconnected.
If, for any reason, your water needs to be turned off at the meter, please call us! We will be happy to come out at any time, 24 hours a day, seven days a week, at no charge to you.
The turn-off valve requires a special tool and the valve can be easily damaged if the wrong tool is used. If you use the wrong tool and damage the turn-off valve, your account will be charged for the cost of the repairs.
So please remember – just call us at (909) 825-4128 and we’ll take care of the rest.
All concerned wish to thank you.